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How We Handle Your Information

We collect what we need to run your account, process deposits through DANA, OVO and GoPay, and keep the lobby secure. This policy covers what we gather, how long we keep it, who sees it, and how you can request changes or deletion.

Account securityPayment processingLocal complianceYour rightsData retention
rupiah55 How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, correct an error, or request deletion, our support team handles every privacy request through the same channels you use for account help.

Live chat Open the chat bubble in your account dashboard and select privacy request from the menu. An agent will confirm your identity and walk you through the steps for data access, correction or deletion.
Email support Send your request to the support email shown in your account settings. Include your registered phone number and describe what you need — a data export, a correction, or account closure with data deletion.
In-account request Go to account settings, find the privacy section, and submit a formal request. We respond within the timeframe local law requires and confirm each step by email or SMS.
HOW WE PROTECT IT

Our Data Practices

We encrypt payment details when you deposit via DANA, OVO or GoPay, limit internal access to account data, and log every change for audit. Cookies and session tokens are marked secure and expire after inactivity. We review our practices to keep up with local data-protection expectations.

Encryption

Payment credentials and account passwords are encrypted at rest and in transit. When you send a DANA, OVO or GoPay deposit, the transaction details move through secure channels only.

Access control

Only staff who handle deposits, withdrawals or compliance see your full account record. Everyone else works with anonymized logs. We audit access quarterly and revoke credentials when roles change.

Cookie policy

We use session cookies to keep you logged in and preference cookies to remember language and layout choices. You can clear them in your browser, but you will need to log in again.

Retention limits

Active account records stay while your account is open. Closed accounts and old transaction logs are deleted after the statutory retention period for financial records in the region where you registered.

Privacy Questions

We collect your phone number, date of birth to verify age, device ID, and payment account name when you link DANA, OVO or GoPay. We also log your IP address and session data each time you log in.

We share transaction details with DANA, OVO and GoPay to process deposits and withdrawals, and we may disclose records to local authorities where the law requires it. We do not sell your data to advertisers or third-party marketers.

Contact support via live chat or email, confirm your identity with your registered phone number, and ask for a data export. We send it within the timeframe local law requires, usually seven to fourteen days.

Yes. Submit a deletion request through account settings or contact support. We close the account immediately and delete your records after meeting any retention obligations for financial audits and dispute resolution, typically thirty to ninety days.

Session cookies keep you logged in across pages. Preference cookies remember your language and layout choices. Analytics cookies track which games you open to improve lobby performance. You can disable them in your browser settings.

Transaction records are kept for the period required by local financial regulations — usually five years from the transaction date — to meet audit requirements and resolve payment disputes. After that window closes, we delete them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.